999 casino Privacy Policy
At 999 casino, the security of your personal information is our top priority. This policy explains in detail what information we collect, how it is used, and the steps we take to protect your rights.
Introduction and Overview
This privacy policy sets out the mutual understanding between 999 casino ("we", "us", or "the platform") and all registered and unregistered users of this website regarding the collection, processing, and protection of information. When you visit the 999 casino website, create an account, or use any of our services, you are considered to have agreed to the terms of this policy.
You are encouraged to read this privacy policy carefully alongside our Terms and Conditions, as both documents together form the legal framework for using our platform.
What Information We Collect
999 casino collects various types of information, coming mainly from two sources — what you provide directly and what is collected automatically through your use of the platform.
2.1 Information You Provide Directly
Information you give us yourself during account registration, identity verification, and transactions:
- Full name and date of birth (for age verification — only persons aged 21 and above may register)
- Email address and mobile number
- bKash, Nagad, or Rocket mobile number (for deposits and withdrawals)
- National ID card or passport details (during KYC verification)
- Username and password you set yourself
2.2 Information Collected Automatically
Information collected technically while you use the platform:
- IP address and device type (mobile, tablet, or computer)
- Browser information and operating system
- Session duration, pages visited, and click patterns
- Login time and logout time records
- Game history and transaction logs of bet amounts
2.3 Cookies and Tracking Technology
The 999 casino website uses cookies, which are small data files stored in your browser. These cookies remember your preferences, keep login sessions active, and help improve the user experience on the site. You can disable cookies from your browser settings if you wish, though this may limit the functionality of some services.
Purpose of Using Your Information
999 casino uses your information only for specific and legitimate purposes. The table below clarifies the types of information and the reasons they are used:
| Type of Information | Purpose of Use | Basis |
|---|---|---|
| Name, age, mobile number | Account creation and identity verification | Contractual obligation |
| Payment information (bKash / Nagad / Rocket) | Processing deposits and withdrawals | Contractual obligation |
| National ID card / passport | KYC verification and fraud prevention | Legal obligation |
| IP address and device information | Security monitoring and detection of multiple accounts | Legitimate interest |
| Gaming history and transaction logs | Game statistics, bonus eligibility, and dispute resolution | Contractual obligation and legitimate interest |
| Email address | Important account notifications and service updates | Contractual obligation |
We never sell your information to third parties. However, only the necessary information is shared with trusted technical service partners (such as payment processors) who assist in running our operations, and they are also bound by strict confidentiality agreements.
Data Security Measures
999 casino has put in place industry-standard technical and administrative measures to protect your information. Our security framework consists of the following layers:
SSL Encryption
All information sent and received on our website is protected through 256-bit SSL (Secure Sockets Layer) encryption. This means that even if a third party monitors the connection, they will not be able to read the data.
Server Security
Your personal and financial information is stored in encrypted databases. Limited and controlled access to servers is maintained, and regular security audits are conducted.
Account Verification (KYC)
The identity verification process (KYC) confirms the legitimacy of each account and prevents attempts at fraud using multiple accounts or another person's identity.
Round-the-Clock Monitoring
Our security team monitors account activity 24 hours a day, 7 days a week for suspicious activity, and swift action is taken whenever an unusual transaction is identified.
Disclosure and Sharing of Information
999 casino shares your personal information with third parties only in the following circumstances:
5.1 Service Provider Partners
Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket), server hosting, and customer service management. These partners are contractually bound to meet our privacy standards and may not use the information they receive for any other purpose.
5.2 Legal Obligations
If required by an order of a competent court or applicable law, 999 casino may be obliged to provide information to the relevant authorities. Such disclosure is limited, specific, and confined to what is legally required.
5.3 Fraud Prevention
If fraud or money laundering is suspected on an account, relevant information may be shared with the appropriate security agencies. This is essential to protect the interests of all our members.
We do not sell, rent, or exchange your personal information for any reason other than the circumstances stated above.
Data Retention Period
999 casino retains your information only for as long as necessary. The retention criteria are described below:
6.1 Active Accounts
All information is retained for as long as your account remains active. Even after an account becomes inactive, some information (particularly transaction logs) may be kept for a set period for legal and dispute resolution purposes.
6.2 After Account Closure
After an account is closed or cancelled, your personal identifying information (name, email, mobile number) is deleted after a set period. However, financial transaction records may be retained for a longer term in accordance with applicable law.
6.3 Backups and Archives
Backup copies kept for security and disaster recovery are stored in separate encrypted systems and are not accessible in day-to-day operations.
Your Information Rights
Every registered member of 999 casino holds the following rights regarding their personal information:
Right to Access
If you want to know what information we hold about you, you can submit a request by email. We will respond to verified requests within a set timeframe.
Right to Rectification
If any of your information is incorrect, you can request a correction through your account settings or via support. Some identity-related information may require re-verification.
Right to Erasure
You may request to close your account and have your information deleted. However, certain specific information may need to be retained due to legal obligations.
Right to Object to Processing
If you have objections to marketing communications or certain types of data processing, you can let us know and we will honour reasonable requests.
As part of our Responsible Gaming policy, requests to change your gaming limit settings or activate self-exclusion will also be processed.
Age Limit and Protection of Minors
All services at 999 casino are intended only for persons aged 21 or above. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of account registration.
You can learn more about 999 casino's core values and responsible operation principles on our About Us page.
Third-Party Services
Some third-party services are used in operating the 999 casino platform, such as game studios (Pragmatic Play, PG Soft, Evolution, JILI, etc.) and payment partners. These service providers have their own privacy policies and our relationship with them is governed by contract.
When playing games through our platform, some technical data (such as a game session ID) may be sent to the game provider's server, but your personal identifying information is not shared with them.
Policy Changes and Updates
999 casino reserves the right to amend this privacy policy as needed. For any significant changes:
- Registered members will be given advance notice by email
- The "Last Updated" date at the top of this page will be changed
- Members will be given the opportunity to consent before significant changes take effect
- Minor revisions (language clarifications or error corrections) will apply from the effective date
For general questions, visit our FAQ page, where you can find answers to common questions about privacy and data protection.
Contact and Complaints
If you have any questions about this privacy policy, wish to exercise your information rights, or have a complaint, please contact us. Our privacy team provides support in both Bengali and English.
Privacy contact email
Our support team is active 24/7 and generally aims to respond as quickly as possible.