Play responsibly,
enjoy safely
999 casino believes gaming is for enjoyment — not stress. On this page you will find tools to keep yourself protected, ways to recognize warning signs, and how to get help when you need it.
Age limit is mandatory
Registration or placing bets at 999 casino is strictly prohibited for anyone under 21. Proof of age may be requested during account verification. Accounts belonging to underage users are closed immediately.
Why is the age limit so important?
Online casino and betting activities are designed for adults. A mature person can understand risk and make informed decisions, but younger individuals may not yet have fully developed that judgement. That is why 999 casino strictly enforces the 21+ age requirement.
If there are any underage members in your household, make sure they cannot access your account. Keep your password private and get into the habit of logging out. The consequences of violating the age limit are described in detail in our Terms and Conditions.
Parents are advised to have open conversations with their children about internet use. Use parental control software that blocks gambling-related sites.
Tools to keep yourself protected
999 casino provides several protection tools that you can activate at any time. Using these, you can manage your own level of play.
Deposit limit
Deposit LimitSet a maximum amount you can deposit per day, week, or month in advance. Once a limit is set, reducing it takes effect immediately, but increasing it requires a waiting period.
Session time limit
Time LimitSet how long you can play in one session. When the set time is up, your session will end automatically, so tiredness does not lead to poor decisions.
Reality check
Reality CheckA message will appear at set intervals reminding you how long you have been playing and how much you have spent.
Loss limit
Loss LimitYour session will end automatically if your losses exceed a set amount. This is the most effective way to keep financial losses under control.
Taking a break
Cooling-OffTemporarily close your account for a few days or weeks. During the break, placing bets or making deposits will not be possible.
Self-exclusion
Self-ExclusionIf you want to stop playing altogether for the long term, apply for self-exclusion. You can close your account for anywhere from 6 months to permanently.
Apply for self-exclusion
Fill in the form below and send it to our support team. This request can also be made instantly via 24/7 live chat.
After your request is submitted, our team will take action on your account as soon as possible.
Recognize the warning signs
If you notice any one or more of the following signs in yourself, pause and consider seeking help.
Repeatedly placing bets to chase lost money and taking greater risks.
Hiding the amount you play from family or friends, or lying about it.
Spending more time gaming at the expense of daily responsibilities, work, or studies.
Being unable to stop even after spending beyond your limit.
Feeling down, restless, or irritable when you cannot play.
Borrowing money or using family funds to place bets.
Gradually increasing the amount you bet — no longer feeling satisfied with previous amounts.
Cutting back on sleep, food, or time with loved ones to focus more on gaming.
Core principles of responsible gaming
The safety of every player is our top priority at 999 casino. Betting is entertainment — not a livelihood or a solution to financial problems. Keeping this in mind while playing allows you to get genuine enjoyment from the experience.
Set a budget and stick to it
Before you start playing, decide the maximum amount you will spend that day. Think of it as the cost of entertainment — like a cinema ticket or a restaurant bill. Once that amount is gone, the session is over; start fresh the next day.
Track your time
Playing for a long stretch reduces your judgement and increases the tendency to make risky decisions. Take a short break every hour — get up, drink some water, and remind yourself why you are playing.
Do not bet on impulse
Placing a large bet out of anger or frustration after a loss risks making the situation worse. Stay calm. If you are feeling low or tired, it is better not to play that day.
Not under the influence of alcohol or substances
It is difficult to make accurate calculations when under the influence. Decisions made in that state may be regretted later. With a clear head, play only within the budget you have set.
Before playing on our site, read the FAQ — it has answers to common questions about deposits, withdrawals, and account management that will help you make informed decisions.
Where to get help
Rather than facing it alone, seek professional support. Your close ones and our support team are always here.
Live chat support
Chat in Bengali via 999 casino's 24/7 live chat. Any request related to self-exclusion or setting limits can be made instantly.
Contact by email
Write to us in detail by email. Our support team responds in both Bengali and English. Email address: [email protected]
Family and friends
Open up to a trusted family member or friend. Support from someone close to you can sometimes be more effective than professional advice.
Professional advice
Contact a mental health specialist or counsellor. Gambling addiction is a recognised mental health condition and there are effective treatments available.
Our About Us page states that 999 casino has been committed to building a culture of responsible gaming from the very beginning. This is not just a matter of rules — it reflects our accountability towards the long-term well-being of every player.
If you feel your gaming habits are getting out of control, do not delay — contact our live chat today. Our support team is ready to help without judgement. In line with our Privacy Policy, all your information remains completely secure.